Delivery and Returns

 

Item descriptions

All individual pieces are handmade and may vary slightly from those shown. Each piece is cast, engraved and polished to a very high standard. Size will depend on the individual prints and images supplied so will vary accordingly.

Postage &  delivery times

Delivery within the UK is free. This includes posting of your Impression Kit by first class post, pre-paid return postage to us of your impressions and Signed For delivery of your completed item within the UK.

We also offer an express delivery service for completed items, which is £5 for Royal Mail Guaranteed by 1pm next day delivery.

Postage to the EU is £8 including posting the impression kit and final item to you. Costs for returning the impression kit back to us are the responsibility of the customer.

Postage to the Rest of the World is £12 including posting the impression kit and final item to you. Costs for returning the impression kit back to us are the responsibility of the customer.

Overseas orders may be subject to import duties which are valid in your country for which you are responsible for.

Impression kits are despatched within 24 hours of receiving your order by first class post.

Finished items are despatched within 14 days of receiving the impression kit back from the customer. They are sent on a Royal Mail signed for service.

At busy times of the year such as Christmas, Mother’s Day & Father’s Day Production turnaround times may be longer. Full details will appear on the Creative Impressions Website and we will contact customers where appropriate.

Cancellation policy

An order may be cancelled prior to the despatch of the impression kit. At this stage a full refund of any payment will be made.  Should the impression kit have already been despatched the order may be cancelled but a charge of £6 will be made to cover the cost of the kit and the postage. We regret that an order cannot be cancelled once work has started on the individual product.

Returns

We work hard to ensure your order is produced to the highest standard and we hope that you will be delighted with your purchase. Personalised items cannot be returned once made and delivered. Exceptions to this are:

Delivery of a product that is different to that ordered

Where a name or message appears differently to what is specified on the order e.g. it is spelt wrongly

Product is faulty

Please inspect the goods when you receive them for damage. If you are not entirely satisfied with your purchase  please contact us within 48 hours of receipt of goods. We will do everything possible to resolve the problem.

Please note; items personalised wrong due to the fault of the customer such as wrong spellings or dates, cannot be replaced or refunded so please double check all information added to your order.

If an item is to be returned we recommend that goods be dispatched via recorded delivery and a receipt is obtained for proof of postage. Until Creative Impressions receive the returns they are the responsibility of the customer. We are unable to accept liability for goods lost or damaged in transit.

Late/non arrival of an order

If your delivery is late or does not arrive within the specified time scale please contact us. In the event of a non-delivery we have to wait 15 working days from original despatch before producing a replacement. This is the period of time the Royal Mail allow before they classify a parcel as lost.

Urgent orders

Please let us know if you have an urgent order or specific deadline as depending on circumstances we will often try our hardest to work our magic to fulfil it!

Christmas/Mother’s Day/ Father’s Day

We will clearly state on our website the last day for ordering before these occassions. Any orders placed, or impressions returned after these dates cannot be guaranteed for delivery before that occasion. We are unable to accept cancellation of any orders missing these deadlines once your impressions have been returned.

Caring for your jewellery

All jewellery is delicate and susceptible to damage and scratching. Solid silver is a relatively soft metal and we recommend that you remove your jewellery (especially bangles) when doing manual work such as housework or gardening. To maintain the original condition of your silver jewellery, polish your pieces regularly using a non-abrasive cleaning cloth. Avoid using commercial silver dips as they may remove the antiquing finish. Regularly check all fittings for wear and tear. When not in use store your jewellery carefully and separately.